GDPR Privacy Policy
My contact details
Fiona Todd
16 Ferryview, Orton Wistow, Peterborough PE2 6XL
Tel: 07914719728
Email: fiona@sole-serenity.co.uk
The type of personal information I collect
To give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give because of your treatment. The information to be held is:
- Your contact details
- Medical history and other health-related information
- Treatment details and related notes
How I get the personal information and why I hold it
Most of the personal information I process is provided to me directly by you in order to provide you with the best possible treatment options, support and advice.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting me by email or letter.
(b) I have a legal obligation:
1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment) 1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
(c) I have a legitimate interest: As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the Association of Reflexologists Code of Practice and Ethics
Protecting your Personal Data - How I store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate procedures to safeguard and secure the information I collect from you. I will contact you using the contact preferences you have given me.
I keep your contact details, medical history and other health-related information, treatment details and related notes for 7 years. I will then dispose of your information by securely shredding it.
Your data protection rights
Under data protection law, you have rights including:
Access - You have the right to ask me for copies of your personal information.
Rectification - You have the right to ask me to rectify personal information you think is inaccurate or incomplete.
Erasure - You have the right to ask me to erase your personal information in certain circumstances.
Restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
Objection to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
THERAPIST'S RIGHTS
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
If you have any concerns about my use of your personal information, please contact me for a copy of my GDPR Complaints Procedure.
